Karam Sowan

Senior Quality Assurance Engineer at Lean Business Services (Nextwo)

Feb 2025 – Present

• Lead QA activities for healthcare systems across web, backend, APIs, and mobile platforms.
• Ensure compliance, quality standards, and timely delivery across multiple releases.
• Enhance Agile cycles and Jira workflows for improved visibility and collaboration.
• Mentor and guide junior QA engineers through planning, stand-ups, and defect triage.
• Perform root cause analysis to ensure zero critical issues in production.
• Collaborate closely with product, backend, and frontend teams to validate system logic.

Software Quality Engineer at Shahid (MBC Group)

Dec 2021 – Feb 2025

• Owned payment and authentication testing for subscription flows across web and APIs.
• Led QA efforts for Adyen and Apple Pay integrations and subscription redesign projects.
• Reduced critical defects to zero over multiple years through strong Agile practices.
• Authored reusable QA guidelines for payment and subscription testing.
• Consistently received "Exceeds Expectations" performance ratings.

Quality Assurance Analyst at Aspire IT Services Partner

Jul 2020 – Dec 2021

• Executed manual testing including functional, regression, smoke, and sanity testing.
• Reviewed and analyzed requirements with product and engineering teams.
• Performed API testing using Postman, Charles Proxy, and Swagger.
• Executed and reviewed automation scripts and daily test reports.