Terms & Conditions

Introduction

Welcome to Qualify You, an AI-powered digital platform designed to support career development, skill assessment, personalized learning, interview readiness, and recruitment matching for individuals and companies across MENA, GCC, and Asia.

By creating an account, using our services, or purchasing credit packages, you agree to the following Terms & Conditions.

If you do not agree, please stop using the platform immediately.

1. Definitions

• Platform: The Qualify You website and portal.
• User: Any person creating an account or using services.
• Credits / Tokens / Quotas: Units purchased to unlock services.
• Services: Assessments, exams, reports, expert consultations, AI insights, recruitment matching, and all digital features offered by Qualify You.
• Expert: A consultant, trainer, or professional providing services through Qualify You.

2. Eligibility

To use the platform, you must:

• Be at least 18 years old.
• Provide accurate personal information.
• Use the platform for lawful purposes only.

3. Description of Services

Qualify You provides:

• Personalized career assessments
• AI-generated exams & skill analysis
• Career roadmaps & development plans
• CV, ATS, and portfolio enhancement
• Expert consultations
• Virtual interview simulations
• Recruitment matching (local & international)
• Weekly insights & analytics
• Access to training, workshops, and events

All services are delivered digitally through the user's portal.

4. Account Registration & Security

Users are responsible for:

• Keeping login credentials confidential
• Maintaining accurate profile details
• All actions performed under their account

Qualify You may suspend or terminate accounts for violations of these Terms.

5. The Credit System (Quotas & Tokens)

Qualify You operates on a credit-based usage model.

5.1 Credit Packages

Users may purchase packages such as:

• Free: 1,000 credits
• Starter: 3,000 credits
• Pro: 5,000 credits
• Elite: 10,000 credits

Pricing is displayed on our website and may be updated periodically.

5.2 Credit Consumption

Credits are deducted when users perform actions such as:

• AI exams
• Custom exams
• CV/ATS analysis
• Expert consultations
• Virtual interviews
• Weekly insights
• AI chatbot usage

Each service has a predefined credit cost published on the platform.

5.3 Credit Validity

• Credits are non-transferable
• Credits are non-refundable except in cases of system error or duplicate charge
• Unused credits do not convert to cash
• Credits remain active until fully consumed

6. Payments & Billing

6.1 Accepted Payment Methods

Qualify You accepts:

• Visa
• MasterCard
• Online card payments through approved payment gateways

6.2 Currency

Payments may be processed in:

• USD
• JOD
• Other regional currencies depending on user location

Bank conversion fees may apply.

6.3 Payment Security

All payments are processed through a PCI-DSS compliant payment gateway (MEPS / Network International).

• Qualify You does not store or access credit card details.
• All communications are encrypted using TLS 1.2+ and SHA-256.

6.4 Failed Payments

If a payment fails, the credits will not be added.

Users must retry the payment with a valid payment method.

7. Delivery Policy (Digital Services)

All services and credits are delivered instantly after successful payment.

• Delivery is performed automatically inside the user's dashboard.
• In case of technical delay, services will be delivered within 15 minutes.
• Users may contact support@qualify-you.com if delivery does not occur.

8. Refund & Cancellation Policy

8.1 Credit Packages

All credit purchases are final and non-refundable, except in cases of:

• Duplicate payment
• Technical failure
• Bank-side error

8.2 Expert Consultations

Refunds are allowed ONLY if:

• The expert cancels
• The expert does not join
• There is a confirmed technical issue preventing the session

8.3 Digital Services

Because assessments, exams, reports, and other digital outputs are delivered instantly:

These services are not eligible for refunds once used.

8.4 How Refunds Are Processed

Approved refunds are credited back to the original payment method within 7–14 business days.

9. Cancellation Policy

Users may cancel their session before payment.

After payment, services cannot be cancelled due to instant digital delivery.

Expert sessions may be rescheduled at the expert's discretion.

10. No Guarantee Clause

Qualify You provides guidance and tools to improve career readiness, but:

• We do not guarantee job placement
• We do not guarantee performance improvements
• AI-generated assessments and insights are advisory, not absolute
• Users are responsible for their own career outcomes.

11. Intellectual Property

All platform content, AI models, exam generators, graphics, videos, and materials are the intellectual property of Qualify You.

Users may not:

• Copy
• Modify
• Reverse engineer
• Distribute
• Sell

any part of the platform without written permission.

12. Platform Updates & Changes

Qualify You may:

• Update pricing
• Change credit costs
• Modify features
• Add new services
• Update these Terms

Changes will be posted on the website with the latest update date.

13. Privacy & Data Protection

Your data is processed according to our Privacy Policy.

Key points:

• We collect personal, usage, and performance data
• Data is used to personalize your experience
• Payment data is handled securely by the gateway
• We do not sell user data
• You may request account deletion at any time

Full policy available at: https://qualify-you.com/terms

14. Third-Party Services

Some features may involve third-party providers such as:

• Payment gateways
• Recruiters
• AI services
• Cloud infrastructure providers

Qualify You is not responsible for the availability or performance of external services.

15. Limitation of Liability

Qualify You is not liable for:

• Loss of employment
• Reduced job opportunities
• Financial losses
• Technical issues
• Third-party actions
• User misuse of the platform

Liability is limited to the amount paid during the last 12 months.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Hashemite Kingdom of Jordan.

Any disputes shall be resolved:

• First through direct communication
• If unresolved, through the courts of Amman, Jordan

21. Support, Contact, and Disputes

21.1 Contact Information

For support, legal inquiries, account issues, refund requests, or complaints:

• Email: support@qualify-you.com
• Phone: +962 78 518 9906
• Website: www.qualify-you.com

21.2 Response Times

We aim to respond to inquiries within the following timeframes:

• General Support: Within 24-48 hours during business days
• Payment Issues: Within 24 hours
• Refund Requests: Initial response within 48 hours, resolution within 5-10 business days
• Legal Inquiries: Within 5 business days

21.3 Complaint Procedure

If you have a complaint:

1. Contact us at support@qualify-you.com with detailed information about your complaint
2. Include relevant transaction IDs, dates, and any supporting documentation
3. We will investigate and respond within the timeframes specified above
4. If you are not satisfied with our response, you may escalate the matter as outlined in Section 19 (Governing Law)

21.4 Dispute Resolution

In the event of a dispute:

• We encourage direct communication to resolve issues amicably
• If resolution cannot be reached, disputes will be resolved according to Section 19 (Governing Law)
• You may also contact relevant consumer protection authorities in Jordan if applicable